Case studies

Motor and property claims arrived as mixed PDFs, photos and emails. Assessors spent most of their day re-keying data, and complaint volumes were rising with the backlog.

A claims intake agent that classifies the pack, extracts fields with confidence scores, retrieves the policy terms and drafts an assessment. Anything below threshold, or above a payout limit, routes to a human with the full trace attached.

Corporate onboarding needed documents from six jurisdictions reviewed against internal policy. Reviewers were inconsistent, and turnaround regularly breached the committed SLA.

A document-review copilot grounded on the bank's own policy manuals, with a checklist agent that drafts the review memo, cites every clause it relied on, and flags gaps for the analyst to confirm.

A hospital group was losing clinical hours to note-taking and discharge summaries, while patient data could not leave the country.

An on-premise ambient documentation assistant on a fine-tuned small language model. It drafts notes and summaries in the hospital's own templates, and every edit by the clinician feeds the evaluation set.

A state university handled tens of thousands of admission and scholarship queries each season with a small team, across three languages, and lost applicants to slow replies.

A multilingual student-services agent grounded on the university's ordinances and circulars, connected to the admissions system for status checks, with escalation to staff for anything involving an exception or a fee decision.

A consumer-goods manufacturer planned production from last year's numbers. Promotions, weather and distributor behaviour were never in the model, so stock-outs and write-offs coexisted.

A planning agent that combines forecasting models with retrieval over distributor emails and promo calendars, proposes a weekly plan with reasoning, and lets planners accept or override line by line — every override becomes training signal.