Set up your Global Delivery Centre in India
From business case to a run-ready centre. AG Tech Consulting helps companies in APAC, the USA, Europe, South Africa and beyond build a Global Delivery Centre (GDC) in India, end to end, and design it AI-first from day one.
What a Global Delivery Centre is
A GDC is your own delivery organisation in India, working as an extension of your teams: engineering, data and AI, operations and support, run to your standards, under your governance. It is the difference between buying capacity and owning capability.
Why companies build their centre in India
The case is rarely only about cost. The strongest GDCs become part of how the company builds products and runs operations.
Depth of talent
Large pools of engineering, data, AI, cloud, QA and finance-operations professionals, supplied by an established education and professional ecosystem.
Cost efficiency at scale
A cost structure that lets the same budget fund more capacity, and lets you invest the difference in capability.
Time-zone coverage
Work continues as your own day ends, shortening release cycles and extending support hours without night shifts at home.
Speed to scale
Established technology hubs, experienced recruiters and ready facilities make it practical to ramp teams quickly.
A mature ecosystem
Advisers, real-estate providers, service partners and a community of multinational centres that have done this before.
Capability, not only capacity
Centres that own products, platforms and AI work attract stronger talent and contribute to strategy, not only delivery.
What it means for your region
The benefits are the same in outline and different in detail. Time differences are approximate and vary with daylight saving.
Asia-Pacific
2.5–5 hours from India- Working-day overlap with Singapore, Australia and much of the region.
- Regional operations and support run close to your markets and regulators.
- Capacity for engineering and data teams that local hiring markets struggle to supply.
United States
half a day apart- Follow-the-sun delivery: your day ends as the centre's day begins.
- Depth of engineering and AI talent to extend product roadmaps.
- Budget that buys more capacity for the same programme.
Europe
3.5–5 hours from India- Daily overlap windows in the European morning for planning and reviews.
- Delivery designed around GDPR obligations and data-residency choices.
- Access to specialist skills where local hiring is constrained.
South Africa
3.5 hours from India- A short time-zone gap that allows same-day collaboration.
- A route to scarce engineering, data and AI skills.
- An operating model that respects POPIA obligations.
Other markets
Middle East, UK and beyond- One centre serving several regions with shared platforms and playbooks.
- Language and domain teams assembled around your market mix.
- A single governance model across business units.
How AG Tech helps, end to end
One partner across six stages, so decisions in one stage do not become problems in the next.
Strategy and business case
We scope the functions, size and ramp the teams, model the economics and compare locations.
- Function and scope definition
- Cost model and ramp plan
- City shortlist with trade-offs
- Governance model and risk register
Entity, facilities and vendors
We coordinate the legal, tax and property steps with qualified advisers and manage selection of partners.
- Entity, registration and tax structure with advisers
- Premises selection and fit-out management
- Vendor and partner selection
- Banking, payroll and statutory set-up
Leadership and hiring
We hire the leadership team first, then build a recruitment engine that can sustain the ramp.
- Leadership search and onboarding
- Role design and compensation benchmarking
- Recruitment pipeline and assessments
- HR policies, employer brand and onboarding
Technology and security
We connect the centre to your systems, securely, with the controls your risk team expects.
- Secure workspaces and connectivity
- Identity, access and data-protection controls
- Engineering and operations toolchain
- AI-assisted workflows from day one
Transition and launch
We move work across in waves, with documentation, shadowing and measured service levels.
- Knowledge transfer and process documentation
- Pilot teams and parallel running
- SLAs, KPIs and reporting
- Steady-state governance and reviews
Operate and scale
We run the centre as long as you need, then hand it over, or keep improving it with you.
- Operation under build-operate-transfer
- Continuous improvement with AI agents
- Adding functions and teams
- Transfer to your own management
Choose how much we carry
The same stages, three ways to engage.
Build, operate, transfer
We build and run the centre in its early phase, then transfer people, processes and assets to your ownership.
Managed delivery centre
A dedicated centre operated by AG Tech for you, with defined service levels and governance.
Advisory and set-up
We design and stand the centre up, and you operate it from the start.
Designed AI-first, not retrofitted
A centre planned today should not copy the operating model of a decade ago. We design workflows around AI agents from the start, with evaluation sets, approval gates and audit trails, so the centre scales by capability rather than only by headcount.
- AI-assisted engineering, testing and operations in the day-one toolchain
- Agents for repetitive back-office work, with human approval where risk warrants it
- Evaluation and monitoring so quality is measured, not assumed
- A talent plan that builds AI skills into every team
Governance, security and compliance
- Data protection by design
- Data flows, access and retention planned against the obligations that apply to you, such as India's DPDP Act alongside GDPR, POPIA or PDPA where relevant.
- Intellectual property
- Clear ownership, access controls and segregation from day one.
- Security operations
- Secure workspaces, identity and access, device and network controls, and monitoring sized to your risk profile.
- Legal and tax
- Entity, tax and employment structures are confirmed with qualified legal and tax advisers. We coordinate; we do not replace them.
Questions we hear
How long does a GDC take to set up?
It depends on scope, entity structure and how fast the first teams ramp. The business-case stage ends with an indicative plan and milestones, so you commit with a realistic timeline.
Do we need our own legal entity in India?
Not always. A build-operate-transfer model lets us run the centre in the early phase and hand over when you are ready. Your legal and tax advisers confirm the right structure for you.
Which city should we choose?
We compare established technology hubs against your talent needs, cost, infrastructure, attrition patterns and proximity to your leadership, then recommend a shortlist with the trade-offs.
Can the centre start small?
Yes. Most centres begin with one or two functions and a small core team, then add functions once the operating model is proven.
What does it cost?
That is the output of the business case: a cost model for your functions, team size and ramp, compared against your current delivery cost.
Start with a working session
Bring the functions you are considering and the regions you serve. In one session we outline the model, the stages and the questions to settle first.